As part of our new computer system, we now offer online account access. To grant access we need an email on file to send you an invite to the service. We may also send you updates regarding appointment booking. If you would like to op-out of sharing your email, just let the staff know and we will make note of this on your file.

As of October 17, 2023, we now have a new sign-in service through which you can view your online consignment account. To access the new log-in and step-by-step guides, you can visit our "Check Your Account Online" page.

Come in with your items and let the staff know you are here for your appointment. The staff will confirm your name and account number, or they will open an account for you if you are a new client (or if you are a previous client whose account was closed out).  The staff will then look through your items and return anything that cannot be taken. It generally takes 10-15 minutes to look through a bag of 15 or less items, 20-30 minutes to look through a bag of 30 or less items, and 30-45 minutes to look through a bag of 45 or less items. Double-booked appointments (90 or less items) may take up to 2 hours.

You are not required to stay while we look at your items—however, it is important you come back the same day before close (5:00 pm) to pick up any returns.

To ensure all clients have their items looked through and returned in a timely manner, it is important that you arrive with your items at the time you are booked for.  If you feel unwell or anticipate missing an appointment, please call us in advance so we can give the clients on our waitlist a chance to fill your slot.

If you are more than 30 minutes late to your appointment, we reserve the right to deny the appointment and the items involved.

Yes, we have a waitlist. If you have an appointment booked for a later date but would like to try and get something earlier, let the staff know you would like to be put on our waitlist. We operate on a "first come, first serve" basis, meaning we call down the waitlist when there is an opening and the first client to receive our call will be offered the available appointment slot. 

Note: Our waitlist appointments are often same day due to late cancellations.

Same day appointments are available by phone call when clients have 5* items or less (*this amount is subject to change). Same day appointments are given on a "first-call, first-serve" basis, it is important you call in the morning when we open to check for availability. At this time we are very busy with existing appointments, so same day appointments are never guaranteed. If you do not have an existing account, you may still ask to come in with your items—we can open an account with you while your items are looked through.

If you have more items to bring in than you were originally booked for, please call or come in-person to let the staff know ahead of time. However, we cannot guarantee that we will be able to accept the additional items. If staff are not notified of changes beforehand they may deny the additional items at the time of your appointment.

Please let staff know when booking your appointment if you are also bringing in items for another person; this may be considered an additional drop-off and if not notified, our staff may deny the items.

Small bags are typically the size of a grocery bag (i.e., approximately 15 items or less). Medium bags are considered to be half a large black garbage bag (i.e., approximately 30 items or less). Large bags are the size of a large black garbage bag (i.e., 45 items or less).

There are several reasons items are not taken at the time of the appointment. Signs of wear including pilling, light/heavy stains, discoloration, and tearing. We also have several brands we tend not to take (e.g., OLD NAVY, Walmart, fast fashion brands) due to the low quality of the clothing and the excess of items of those brands.  We also tend to take more casual, current styles over formal wear (e.g., suits, high heels, grad dresses), with the exception of some vintage items.

We do not accept the following brands: Ardenes, Seductions, Urban Heritage, Revamped, All Nygard Brands, Ivanka Trump, Old Navy, Tuff Athletic, Rickis, Reitmans, Suzy Shier, Joe Fresh, George, Kirkland, Costco Brands, Walmart Brands, Shein, “Sketchy” Fast Fashion Website Brands

You may call or come in-person to check your account at any time. When items sell, they are marked off as sold on your account. Because tags are updated periodically, we recommend waiting a month after every drop off to let items 1) sell and 2) be marked off as sold on your account.

You do not need to call ahead of time to pick up money from your account. Just come in-person with your account number and ask the staff to check your account balance. Typically, payouts around $50 or less are given as cash, while larger payouts are given as cheques. You may also use your account balance as credit toward in-store purchases.

Accounts that have not had a drop-off for over a year may be closed out to make room for new clients. It is important that you keep track of your account activity (drop-offs, payouts, etc.), as we do not notify you when the account is near termination. 

If you think your account may have been closed out, you may call or come in-person to check. If your account has been closed out but you have an appointment booked, we will open a new account with you at the time of your appointment.